1. How long does it take to process and ship my order?
Orders are processed within 24 hours, and it typically takes around 3 to 5 days for the item to be delivered. Tracking details will be provided once your order is shipped.
2. Do you accept returns or exchanges?
Yes, we accept returns within 30 days of delivery for unused, unworn items in their original packaging. Customers are responsible for return shipping costs. For more information, please refer to our return policy.
3. How can I contact customer support?
For any additional inquiries, feel free to reach out to us at contact@overnightsuitcase.com. We’re happy to assist with any concerns.
4. Do you ship internationally?
Yes, we ship worldwide! No matter where you are, we’ll ensure your order reaches you.
5. Will I receive tracking information for my order?
Yes! Once your order is shipped, we’ll send you a tracking number via email so you can follow your package's progress.
6. What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express) as well as PayPal and other secure payment options.
7. How can I track my order?
Once your order is shipped, we’ll provide a tracking number via email. You can use this to track your order through the carrier’s website.
8. Can I change or cancel my order after it’s placed?
We aim to process orders quickly, but if you need to make any changes or cancel, please contact us within 24 hours. Once your order is processed or shipped, changes may not be possible.
9. How do I know if my order is eligible for a return?
To be eligible for a return, the item must be unused, unworn, and in its original packaging. If you meet these criteria, you can return the item within 30 days of delivery.
10. Are there any discounts available?
Yes! We often offer special promotions and discounts. Be sure to subscribe to our newsletter for exclusive offers, deals, and updates on new arrivals.